CSSTL's flag ship Utility service - EBAS supports functionalities pertaining to spot billing at the consumer site, and accepting meter reading data from Spot Billing machines at the centralized locations, and generation of exception lists. The opening reading, opening balance, and other consumer details are downloaded to the Spot billing machines and metering is done physically at consumer premises as per a specific meter reading route plan within a billing cycle. Consumer is billed according to the consumption and billing tariff, on the spot. We undertake spot collection of Consumer payments also as part of this service. Collected checks are accounted and deposited on a daily basis and details of submission are provided. Reconciliation of the checks is also performed and corresponding reports are generated.The metering and billing data is uploaded to the central server using broadband connective such as Internet and even with a dial up connectivity to the central server.

Consumer Analysis Tool (part of EBAS)

• The tool enables the Discoms to better target and realize the financial value
• underlying the process inefficiencies related to collection of arrears
• The tool analyses customer data to identify irregularities in consumption, billing and collections. The tool throws up trends/ anomalies to enable further action
• The reports generated include:

– Abnormal consumption
– Non-functional/ abnormal meters
– Inaccurate billing
– Non-collection of dues
– Revenue leakages due to continued supply to defaulting customers/ unbilled
consumption
– Inaccurate declaration of tariff categories
– Multiple connections
– Under-declared load details
– Fictitious/ ghost consumers